Remote Support

Managed Mac IT Support

On Google Reviews

Your Macs

Fully Integrated,
Properly Managed

Westcom keeps Apple devices properly configured, fully integrated, and working on your network and alongside your Microsoft environment so your team can just get on with their work.

Book a Free Mac Assessment

What Westcom delivers

Macs & Windows

Side by Side

Macs are capable, well-designed machines that run a fantastic OS. Getting the most out of them in a business environment comes down to configuration — making sure they’re properly set up to work with your Microsoft 365 tools, your network, and the rest of your team’s devices. We handle that setup and keep it running smoothly so you and your team can get back to business. 

01 —Microsoft 365 on Mac

Outlook, Teams, and OneDrive. Working Properly on Every Mac in Your Office.

Microsoft 365 runs well on macOS when it’s set up correctly. We configure Outlook, Teams, OneDrive, and SharePoint on your Mac devices so they behave consistently with the rest of your organization — shared calendars sync, files are accessible, and Teams calls connect the same way they do on Windows. Your Mac users get the same reliable Microsoft 365 experience as everyone else, without workarounds or version quirks getting in the way.

02 — Network Access and Shared Resources

Shared Drives, Printers, and Internal Systems. Available on Every Device.

A properly configured Mac connects to your shared drives, network printers, and internal systems the same way a Windows machine does. We set up and maintain that connectivity for Mac devices across Victoria and Vancouver Island, so your Apple users aren’t the ones who can’t access the file server or print from the boardroom. When your whole team has consistent access to the same resources, collaboration gets easier for everyone.

03 — Identity and Authentication

One Login. Every System. Every Device.

When Mac devices are enrolled in your organization’s identity system — Microsoft Entra ID, formerly Azure Active Directory — your staff sign in once and get access to everything they’re authorized to use, whether they’re on a MacBook or a Windows PC. We handle the enrollment and configuration that makes single sign-on work properly across your Apple and Microsoft platforms, so your team spends less time logging in and more time working.

04 — Device Management and Security

Managed, Updated, and Secure. Every Mac in Your Fleet.

Through Microsoft Intune, we manage Mac devices with the same policies and protections applied to your Windows machines. That means consistent security settings, automatic update management, app deployment, and the ability to wipe a device remotely if it’s lost or stolen. Every Mac in your organization gets the same standard of oversight as every other device, so there are no gaps in your security posture based on what hardware someone happens to be using.

Macs work best
with the right setup

Apple devices are genuinely well-suited to business environments. The difference between a Mac that works the way it should and one that causes daily friction comes down entirely to configuration. We make sure every Mac in your organization is set up to perform the way it’s capable of.

"I have dealt with Westcom for a number of years and they have been exceptional at keeping our network running. Their support line is answered quickly and all of my tech support concerns have been remedied quickly. I wouldn't hesitate recommending Dave and his team at Westcom."
Rick Beil
Google Review
Book a Free Mac Assessment

Microsoft 365 behaving differently on Mac

Outlook syncing slowly, Teams notifications not showing up, OneDrive not reflecting the latest files — these are configuration issues, not platform limitations. They're fixable.

Mac users locked out of shared resources

When a MacBook can't reach the file server or connect to the network printer, that person works around it. Every workaround costs time and creates inconsistency across your team.

Separate login for every system

Without proper identity integration, Mac users end up with different credentials for different platforms. Single sign-on through Entra ID gives everyone one login that works everywhere.

Mac devices managed differently than everything else

When Macs sit outside your device management platform, they miss updates, skip security policies, and create gaps. Intune brings every Mac into the same management environment as your Windows fleet.

The good news is that Macs are genuinely capable of doing all of this well. They just need the right setup to get there.

Apple and Microsoft. Better together when someone knows both.

Westcom supports mixed device environments across Victoria and Vancouver Island, managing Apple and Microsoft platforms as a single cohesive environment rather than two separate ones. We work with Microsoft Intune for cross-platform device management, Microsoft Entra ID for identity and authentication, and the full Microsoft 365 suite on macOS. For businesses that run Macs alongside Windows machines, that means working with a local team that understands both platforms and keeps them working together properly.

Apple Logo
365
WestcomKG

How it works

Up and running in three steps.

Free Mac assessment

We review how your Mac devices are currently configured across your Victoria or Vancouver Island office. That means Microsoft 365 setup, network access, identity configuration, device management enrollment, and security settings. We identify what's working well and what needs attention. No pressure, no obligation to act on anything we find.

We build your plan

Based on the assessment, we put together a clear picture of what needs to be configured or corrected and in what order. You'll know exactly what's involved and what it costs before we change anything.

We handle it and keep it running

We do the configuration work, bring your Mac devices into your device management platform, and handle ongoing support from there. Mac users get the same quality of support as everyone else on your team, and your whole environment stays consistent.

What's included with Mac IT support

Every Mac in your organization,

properly supported

Mac support is included in Westcom’s Managed IT Services. Everything below is covered under one monthly agreement alongside your Windows devices and Microsoft 365 environment.

  • Microsoft 365 configuration on macOS (Outlook, Teams, OneDrive, SharePoint)
  • Network access setup for shared drives, printers, and internal systems
  • Microsoft Entra ID enrollment and single sign-on configuration
  • Microsoft Intune device management and policy enforcement
  • macOS security settings and update management
  • Remote wipe and device compliance configuration
  • App deployment and management through Intune
  • Mac user provisioning and offboarding
  • Cross-platform troubleshooting and support
  • On-site and remote support across Vancouver Island
  • After-hours support available
  • Routine maintenance for your network, servers, and computers
  • Full business hours support, Monday through Friday
  • Proactive maintenance and performance tuning
  • Mac Computer and Apple device network configuration 
  • vCIO services for IT budgeting and strategic planning
  • Microsoft 365 and Azure support
  • Network security — auditing, monitoring, and advisory
  • Mobile device setup and management
  • Server and desktop operating system patching
  • 24/7 virus protection monitoring
  • Backup configuration and monitoring
  • Vendor and contractor coordination
  • Network documentation creation and maintenance
  • After-hours support available
  • Remote worker connectivity support

One flat fee.
Total peace of mind.

On Google Reviews

Mac support is part of Westcom’s Managed IT Services agreement. Your Apple devices get the same level of management, monitoring, and support as every other device in your organization, for one predictable monthly cost.

Our Simple Pricing Model

Flat Monthly Fee

  • Custom quote based on your team size and environment
  • Mac support is included alongside Windows, Microsoft 365, and your broader IT environment.
  • Microsoft Licenses are not included
Book Your Free Mac Assessment
Or call (778) 401-6160
"I have used Westcom Business Solutions Inc. for my company the last 5+ years and have been very satisfied with the support provided. Westcom has provided the security, support, and technical solutions that we require to ensure our information is secure and we are operating with the right solutions for our needs."
Casey Ralph
Google Review

Frequently Asked Questions

The most common issues are Mac users losing access to shared drives, network printers not connecting, and Microsoft 365 behaving inconsistently compared to Windows machines on the same team. These are configuration problems rather than platform limitations, and they come up because Macs require specific setup to integrate properly with a Windows-based network environment. Westcom resolves these issues as part of the Mac assessment and setup process.
Microsoft 365 on macOS needs to be configured specifically for the organization's environment to behave consistently with Windows. Without that setup, Outlook may sync slowly, Teams notifications can go missing, and OneDrive may not reflect the latest files. These are fixable configuration issues, not platform limitations.

Microsoft Intune is a cloud-based device management platform that supports both macOS and Windows. It applies security policies, manages updates, deploys applications, and maintains device compliance across every device in the organization. For businesses with Mac and Windows machines, it means both platforms are managed from one place rather than requiring separate tools.

Westcom enrolls Mac devices in Microsoft Intune so the same security settings, update policies, and compliance requirements that apply to Windows machines apply to every Mac in the organization. That includes remote wipe capability if a device is lost or stolen. No Mac sits outside the management environment just because it runs macOS.
Microsoft Entra ID is Microsoft's cloud-based identity platform that handles sign-in and access across business systems. When Mac devices are enrolled, staff get single sign-on access to Microsoft 365 and other platforms using one set of credentials rather than separate logins for each system. It keeps access consistent whether someone is on a MacBook or a Windows machine.
Yes, and that is exactly how Westcom approaches it. Microsoft Intune manages both Mac and Windows devices under the same policies, and Microsoft Entra ID handles identity and access across both platforms. The result is one cohesive environment rather than two separate systems that need independent oversight.
Westcom reviews how Mac devices are currently configured across the organization, covering Microsoft 365 setup, network access, identity configuration through Entra ID, Intune enrollment status, and security settings. The assessment identifies what is working and what needs attention, and there is no obligation to act on anything found.
Mac devices get left out of IT management platforms because most platforms were originally built around Windows, and the additional configuration needed for Mac support does not always get set up by default. The result is Mac devices missing security updates, sitting outside compliance policies, and creating gaps that would not exist on Windows machines. Westcom brings every Mac into the same Intune-based management environment as the rest of the organization's devices.
Westcom handles Mac offboarding as part of the managed IT service, which includes revoking the user's access through Entra ID and remotely wiping the device through Intune if needed. This means a departing employee does not retain access to business systems or data on the device after they leave. The same offboarding process that applies to Windows users applies to Mac users.
Macs have strong built-in security features but they are not a substitute for active device management in a business environment. Without Intune enrollment, Macs can miss critical updates, sit outside security policy enforcement, and lack the remote wipe capability needed if a device is lost or stolen. Proper management through Intune closes those gaps and brings Mac devices to the same security standard as Windows machines.
The key is finding a provider that manages Mac and Windows as a single environment rather than treating Apple devices as a secondary consideration. That means experience with Microsoft Intune for cross-platform device management, Microsoft Entra ID for identity and authentication, and Microsoft 365 configuration on macOS. Westcom manages mixed environments across Victoria and Vancouver Island with all three in place.
Yes, with the right network configuration and identity setup in place. Westcom configures Mac devices to connect to shared drives, network printers, and internal systems the same way Windows machines do, so Mac users are not working around access gaps that slow them down or force inconsistent workflows across the team.
Mac support is included in Westcom's Managed IT Services agreement alongside Windows devices and Microsoft 365. Apple devices get the same level of management, monitoring, and support as every other device in the organization under one monthly fee.
A Mac needs to be enrolled in the organization's device management platform through Intune, connected to the identity system through Entra ID for single sign-on, and have Microsoft 365 configured specifically for the business environment. Without those three elements in place, Mac users typically experience inconsistent access, sync issues, and gaps in security coverage that do not affect Windows users on the same network.
Westcom manages mixed Mac and Windows environments across Victoria and Vancouver Island, with hands-on experience deploying Microsoft Intune, Entra ID, and Microsoft 365 on macOS for businesses of all sizes. Mac devices get the same standard of support, monitoring, and security as every other device in the organization, and the team that sets everything up is the same team that supports it afterward.

Macs mean

Business

A properly integrated Mac environment isn’t a compromise. It’s what your team deserves. A free assessment takes an hour and gives you a clear picture of how your Apple devices are currently configured, what could be working better, and what a fully integrated environment looks like for your business.

A free assessment takes an hour and gives you a clear picture of how your Mac devices are currently configured, what could be working better, and what a fully integrated Apple and Microsoft environment looks like for your business.

Book Your Free Mac Assessment

Serving Greater Victoria · Nanaimo · Cowichan Valley · Saanich Peninsula · All of Vancouver Island